Pelatihan COMMUNICATION, ASSERTIVENESS AND CONFLICT MANAGEMENT

TRAINING OBJECTIVE :
a. Understand why people communicate and behave differently
b. Be more assertive in dealing with other in most situations
c. More understand on human feeling, thinking and behaviour
d. Successfully resolving conflicts
e. Be prepared to manage conflict involve bosses, peers and sub ordinates

TRAINING MATERIAL OUTLINE :
1. Knowing yourself before knowing others
a. Effective Communication
b. How to manage a good massage
2. Developing your emotional intelligence
3. Empathy Communications
a. Listening not hearing
b. Becoming Interactive Listener
c. Becoming massage centre vs speaker centred
d. Planning, organize meetting and presentation
4. Advantages of assertives behaviour and why you should develop the skills
5. Being assertive in difficult situation
a. Positive Thinking and creative
b. Presentations overview
6. Interpersonal Communication and team work
a. Small group dynamic
b. Problem solving in a small group setting
7. Managing Conflik using assertive behaviour
8. Presenting creating hard feeling
9. Handling Objection and criticisms in team environment
10. Handling Objection or respons of the audience

WHO SHOULD ATTAND THIS TRAINING ? :
All Staff, Sepervisor, Secretary, Manager yang berkepentingan untuk berkomunikasi dan penanganan konflik dengan lebih baik/efisien

VENUE : Kagum Group Hotel Bandung (Golden Flower, Banana Inn, Serela, Gino Feruci), Amaroossa Hotel, Noor Hotel, Grand Setiabudi Hotel, dll

TRAINING DURATION : 2 days

INVESTMENT PRICE/PERSON :
1. Rp. 4.950.000/person (full fare) or
2. Rp. 4.750.000/person (early bird, payment 1 week before training) or
3. Rp. 4.500.000/person (if there are 3 persons or more from the same company)

FACILITIES FOR PARTICIPANTS :

1. Modul Pelatihan
2. Sertifikat Pelatihan/Attendance
3. Instruktur Qualified
4. Notebook & Ballpoint
5. T-Shirt
6. Goody Bag
7. Dokumentasi Pelatihan
8. Ruang Pelatihan (Full AC & Multimedia)
9. Makan Siang & 2x Coffee Break

Training Serupa

• EXPORT IMPORTBandung
• PROJECT MANAGEMENT (5hr)Bandung
• PROJECT MANAGEMENT (3 Hr)Bandung
• HIGIENE SANITASI MAKANAN(Food Sanitation and Hygiene)Bandung
• PROJECT MANAGEMENT (PM) (5Hr)Bandung
• DRILLING ENGINEERING FOR NON-DRILLING ENGINEERSBandung
• TRAINING DEVELOPMENT MANAGEMENTBandung
• Digital Marketing untuk UMKM – Sertifikasi BNSPBandung, Jakarta, Yogyakarta
• Digital Marketing Berbasis Kecerdasan Buatan (Artificial Intelligence) – Sertifikasi BNSPBandung, Jakarta, Yogyakarta
• Search Engine Optimization (SEO) Specialist – Sertifikasi BNSPBandung, Jakarta, Yogyakarta
• Content Creator – Sertifikasi BNSPBandung, Jakarta, Yogyakarta
• Sosial Media Marketing – Sertifikasi BNSPBandung, Jakarta, Yogyakarta

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