Pelatihan INBOUND & OUTBOUND SALES CALL

INBOUND & OUTBOUND SALES CALL

TUJUAN TRAINING:
Sesudah mengikuti program ini, peserta akan mampu untuk :
• Menggali kebutuhan customer.
• Proses penjualan.
• Berbicara dengan bahasa customer.
• Menghindari kesalahan sales yang umumnya terjadi.
• Memaksimalkanefektifitasinteraksidengan customer
SIAPA YANG HARUS MENGIKUTI TRAINING INI :
• Telesales Supervisor, team inbound outbound Call, Customer Service, Customer Call, Call Service, dll.
CAKUPAN MATERI TRAINING :
Hari Pertama :
ROLE OF THE TELEMARKETER AND COMMUNICATION SKILLS
Role of Telemarketer
• Setting Standard for Telemarketing
• The role of Tele Marketer
• Goal Setting
• The advantages and disadvantages of sellingon the telephone
Communication Overview
• Spoken Communication
• Improving the Communication Effectiveness
• Structure of Communication
Questioning Technique and Listening Skills
• The Type of Questions
• Effective Questioning Techniques
• Active and Passive Listening
• Improving Listening Skill
Telephone Communication
• Telephone Etiquette
• Key Phases of an In/outbound Call

Hari Kedua :
SELLING SKILLS
Preparation
• Taking advantage of the telephone
• Call objectives and materials
• Knowing your customer
Opening The Call
• The Call Structure
• Building Rapport
• Finding And Developing Needs
• Question Structure
• Designing questions
Matching Needs And Presenting Solutions
• The Benefit Sequence
• Getting Agreement
• Reaching agreement in a professional manner
• Handling objections/reservations
Post Call Activities
• Records
• Follow-up

VENUE : Jakarta (Maxone Hotel Menteng, Balairung Hotel Matraman, Sentral Hotel, Haris Tebet, Gd Muamalat Institute, Ibis Manggadua, Little Amaroossa Residence, Cosmo Amaroossa, Zodiak MT. Haryono, Grand Tjokro)

TRAINING DURATION : 2 hari
WAKTU TRAINING :

HARGA INVESTASI/PESERTA :
1. Rp. 4.500.000/peserta (bayar penuh) atau
2. Rp. 4.250.000/peserta (early bird, yang membayar 1 minggu sebelum training) atau
3. Rp. 3.950.000/peserta (peserta bergroup yang terdiri dari 4 peserta atau lebih dari 1 perusahaan yang sama)

FACILITIES FOR PARTICIPANTS :
1. Modul Training
2. Flashdisk Training berisimateri training
3. Sertifikat
4. ATK: Notesdan Ballpoint
5. T-Shirt
6. Ransel
7. Foto Training
8. Ruang Training denganfasilitas Full AC dan multimedia
9. Makansiangdan 2 kali coffeebreak
10. Instruktur yang Qualified

Training Serupa

• STRATEGIC HUMAN RESOURCE MANAGEMENT AND ORGANIZATION DEVELOPMENTJakarta
• PROCUREMENT PURCHASING MANAGEMENTJakarta
• Digital Marketing untuk UMKM – Sertifikasi BNSPBandung, Jakarta, Yogyakarta
• Digital Marketing Berbasis Kecerdasan Buatan (Artificial Intelligence) – Sertifikasi BNSPBandung, Jakarta, Yogyakarta
• Search Engine Optimization (SEO) Specialist – Sertifikasi BNSPBandung, Jakarta, Yogyakarta
• Content Creator – Sertifikasi BNSPBandung, Jakarta, Yogyakarta
• Sosial Media Marketing – Sertifikasi BNSPBandung, Jakarta, Yogyakarta
• Digital Marketing – Sertifikasi BNSPBandung, Jakarta, Yogyakarta
• Image Editor – Sertifikasi BNSPBandung, Jakarta, Yogyakarta
• Operator Desain Senior – Sertifikasi BNSPBandung, Jakarta, Yogyakarta
• Operator Desain Junior – Sertifikasi BNSPBandung, Jakarta, Yogyakarta
• Fotografer Model – Sertifikasi BNSPBandung, Jakarta, Yogyakarta

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