Pelatihan KELUHAN (GRIEVANCES) SUMBER DAYA MANUSIA DI ERA TERKINI

CAKUPAN DAN URAIAN MATERI TRAINING

1. Why is it important to have a grievance handling procedure?

Grievance handling process gives the aggrieved employees an opportunity to communicate their feelings and problems to the concerned people. These people can then address the grievances as per the policies. A good grievance handling system brings following benefits to the organization:

1. It develops the trust of employees in the organization, its motives and policies
2. It helps in addressing the employee’s problems before they become too big
3. It helps in improving the over all work conditions and atmosphere
4. It helps in developing a committed work force and improving the productivity
5. It helps in identifying the areas of improvement and taking the required actions

2. What are the important steps in grievance handling procedure?

The important steps in grievance handling procedure are:

1. Accepting the grievance and acknowledging it
2. Carefully listening the problem
3. Understanding the redefining the problem to ensure that both the parties are at the same level of understanding
4. Gathering the information – all facts and figures .
5. Offering the best solution
6. Follow up

3. What can be the causes of grievances?

The factors causing the grievance can be divided into:

1. Management policies
2. Working conditions

• Interpersonal factors

Grievances due to management policies can be sub-divided into:

1. Salaries
2. Overtime
3. Leave policies
4. Lack of growth in career
5. Conflicts in the roles
6. Unmatched skills and responsibilities
7. Disciplinary action

Grievances due to working conditions can be sub-divided into:

1. Unhygienic work environment
2. Safety issues
3. Insufficient equipments
4. Indiscipline and wrong approaches to discipline
5. Unrealistic expectations
6. TransferGrievances due to interpersonal factors can be sub – divided into:
7. Inability to get along with superiors
8. Poor relations with team members
9. Ego
10. Impractical approach to life

9. What precautions would you suggest to the HR Manager to make the grievance handling process more effective?

• Give the employee an opportunity to speak openly
• Conduct the meeting in private
• Listen carefully with sincere interest without interruption or arguments
• Don’t just go by the symptoms – try to establish the actual reason
• Check the policy and records – don’t jump to conclusions
• Provide a timeline for the solution and act within it – don’t delay
• Provide an amicable, mutually acceptable solution
• Do not publicise the issue.

VENUE : Yogyakarta (Ibis Styles Hotel/ Ibis Malioboro Hotel/ Jambuluwuk Hotel/ Cavinton Hotel/ Grand Zuri Hotel, dll)

TRAINING DURATION :   4 days

INVESTMENT PRICE/PERSON

1. 8.500.000/person (full fare) or
2. 8.250.000/person (early bird, payment 1 week before training) or
3. 7.950.000/person (if there are 3 persons or more from the same company)

FACILITIES FOR PARTICIPANTS

1. Training Module
2. Certificate
3. Stationeries: NoteBook and Ballpoint
4. T-Shirt
5. Goody Bag
6. Training Photo
7. Training room with Full AC facilities and multimedia
8. Lunch and twice coffeebreak every day of training
9. Qualified Instructor

Training Serupa

• Digital Marketing untuk UMKM – Sertifikasi BNSPBandung, Jakarta, Yogyakarta
• Digital Marketing Berbasis Kecerdasan Buatan (Artificial Intelligence) – Sertifikasi BNSPBandung, Jakarta, Yogyakarta
• Search Engine Optimization (SEO) Specialist – Sertifikasi BNSPBandung, Jakarta, Yogyakarta
• Content Creator – Sertifikasi BNSPBandung, Jakarta, Yogyakarta
• Sosial Media Marketing – Sertifikasi BNSPBandung, Jakarta, Yogyakarta
• Digital Marketing – Sertifikasi BNSPBandung, Jakarta, Yogyakarta
• Image Editor – Sertifikasi BNSPBandung, Jakarta, Yogyakarta
• Operator Desain Senior – Sertifikasi BNSPBandung, Jakarta, Yogyakarta
• Operator Desain Junior – Sertifikasi BNSPBandung, Jakarta, Yogyakarta
• Fotografer Model – Sertifikasi BNSPBandung, Jakarta, Yogyakarta
• Junior Graphic Designer – Sertifikasi BNSPBandung, Jakarta, Yogyakarta
• Digital Content Operator – Sertifikasi BNSPBandung, Jakarta, Yogyakarta

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